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Customs&Import Tax

Customs is a government agency, which is responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

We don't add taxes, VAT, or other hidden charges. You pay us exactly the price we marked on website,i.e. goods subtotal + shipping cost. In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes. The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork,codes, laws, or rulings of every single country. Therefore,we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country,and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing,declarations, invoices, etc.) in the comments field during checkout. We are more than happy to follow your instructions.

Please note that we will write low value on parcel, so you can avoid or pay less customs duty.

Questions & Email Orders

Tip: When contacting us, please leave your Order No. so that we can help you more efficiently
Email us: Support@freestylecycling.com

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