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Shipping & Delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing
our customers 
great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the
world.

HOW DO YOU SHIP PACKAGES?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. 

DO YOU SHIP WORLDWIDE?

Yes. We provide free shipping to over 200 countries around the world. However, there are some rare locations we are unable to ship to. If you happen to be located
in one of 
those countries we will contact you.

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to
you and 
may get customs fees when they arrive at your country.

HOW LONG DOES SHIPPING TAKE?

Shipping time depends on the product ordered. For promotional “FREE” items it may take 3-5 weeks to arrive since our items are coming from overseas and from
different 
warehouses. For non-promotional items, the shipping can take up to 10 to 30 business days. Please allow 14 days before contacting us. 

Shipping time estimates are as follows:

delivery-time.jpg

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days
ago 
and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.If you have any other
questions, please contact us and we will do our best to help you out.

Questions & Email Orders

Tip: When contacting us, please leave your Order No. so that we can help you more efficiently
Email us: Support@freestylecycling.com

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30 Day Moneyback Guarantee

Freestylecycling promises give you full refund,if you are not satisfied with the product within 30 days of receipt.

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