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FAQS

You can first create an account and start shopping by putting your choices into the cart. You could also place the order as a guest, but signing up first is better! You can enjoy several benefits by having an account:

Simply log into your account and start picking your favorites.

If you have forgotten your password, you can change it here by clicking on "Forgot your password?" button and follow the simple steps to change it. An email confirmation will be required for safety reason. You can change your password by clicking on the link in the email.

It is not possible to place an order by phone but there is a Live Chat to interact directly with our Customer Care and get further help before placing your order.

Absolutely. To order a kit with top and bottom, you can add a note at checkout for the different size you need.

We will arrange for the different sizes from our warehouse when we process the order for you.

If the products are not available or a specific size, this is shown graphically on the product page itself. If the product you want to buy is not available, you will be able to Indicate you email and you will get the notification on your email if the product is back in stock.

You will receive a payment confirmation email and the purchase invoice. If you have any issue in processing your payment, or if you are not sure whether your payment was successful or not please write us at support@freestylecycling.com

If your order status is not already Shipped, you may be able to ask us to cancel an item or the entire order. Please email your request to support@freestylecycling.com

Yes absolutely! We offer a no questions asked returns and even a free exchange policy on your first order (we get it, sizing on the internet is hard). For the full returns process, Please click here, then submit your request, we will give you all instructions

We offer free shipping for main countries, if you want to learn about it, please click here. On the rare occasion you do not live in a free shipping zone, we will contact you directly before processing the order.

Yes. We provide free shipping to over 220 countries around the world.

There may be some rare locations we are unable to ship to. If you happen to be located in one of those countries we will contact you and work out the best arrangement for you to receive your item.

if you want to learn about the delivery time, please click here.

Packages are sent directly from our warehouse in Asia and is delivered by your local postal service or expedited commercial express.

Full tracking is provided on all deliveries, with items also able to be tracked via your local postal service once an item clears local customs.

Yes, you will receive an email once your order ships that contain your tracking number. If more than 5 business days, there is still no tracking information please contact us by click here or Live chat

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us by click here

For logistical reasons, items in the same purchase may sometimes be sent in separate packages depending on availability of the item at time of order, or should they require different packaging types

This will not add any cost to your order but may result in packages arriving separately. If you have any other questions, please contact us by click here and we will do our best to help you out.

If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong,damaged or defective item, you can request a refund or a reshipment.

If you do not want the product you’ve received due to choosing incorrect sizing or other reasons, you are eligible for a full refund but you must return the unused item to our offices, you should pay shipping cost.please contact us by click here and we will do our best to help you out.

If for any reason you would like to exchange your product, perhaps for a different size or colour, If you want to return&exchange the item(s) click here, then submit your request, we will give you all instructions

Yes, though we encourage you do check the sizing charts of each item before ordering, and always choosing the larger of two sizes if you are unsure.

Should you need to return or exchange and item, Please click here, then submit your request, we will give you all instructions

We currently sell our products only on our website: freestylecycling.com. Sign up for our newsletter to keep updated on any news, we never know what the future brings.

Our company currently sells its products only on our website freestylecycling.com. We are however happy to consider any requests of this kind devoted to commercial transactions, depending on the geographical area and the type of store. Please submit such requests via email to support@freestylecycling.com

Yes, we can offer a customization of part of our products. The customization of clothing in design(add logo or Team name) Please submit such requests via email to support@freestylecycling.com

The payment is due at the time of the purchase and confirmation of your order. You can pay directly from our website by credit card and PayPal. Your credit card will be charged at the order confirmation.

We accept Visa, Master Card, Maestro and American Express. We also accept payments via PayPal.

Make sure the information you entered are correct, that your credit card has enough availability to cover the amount of the purchase and that your card has not expired. We inform you that we do not accept payments made by cash or debit cards.

Unable to find satisfactory answers ? Contact Support