Expected Delivery Changes

Due to covid-19 restrictions worldwide, there may be a delay in dispatch & delivery at times during this period. We are doing all we can to ensure your package is delivered safely.

Processing, manufacturing and dispatch is approximately 5-7 business days due to COVID-19 restrictions on staff levels.

the delivery time about 2-3 weeks now for main countries(US, CA, UK, EU).

*The delivery times start from day of dispatch.

If you have not received your package within 30 days of dispatch, please contact us for a refund

New FC Exchange Policy

Because of the Covid-19, there will be no need to return your original item to us. Instead, you can re-purchase the replacement at 80% off!

To avoid putting our customers at risk of the COVID-19 while attending public locations such as post offices and malls, we are implementing a trial of a new exchange policy.

Please go to https://freestylecycling.com/contact-us/ to submit your request, and we will do the rest!

No need to return items for exchanges

While the Coronavirus cannot be transferred via packages as explained by the World Health Organization and the CDC, we felt it was important to protect the FC community from unnecessary interaction in public spaces

What if I want a refund, not an exchange?

Under normal conditions, if a refund was needed, we would need the item to be returned to us for us to process the refund.

However, considering the extenuating circumstances, we are temporarily allowing refund requests without the return of the item.

We encourage everyone requesting the refund, especially if it is for size, to please donate your gear to a worthy charity or cycling based cause to help pay it forward.

(If you are a charity or cause and wish for a formal arrangement with us for these items, please contact us, we are actively looking for a cause to direct the FC customer to donate to)

I have already returned my package, what do I do?

We will process and honor the free exchange policy it was sent under as normal.

We will get to all exchanges as quickly as possible.